Frequently Asked Questions
Everything you need to know about shopping with Belonyo.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is the Belonyo return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed Size Guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Belonyo, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our manufacturing partners annually for fair labor practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.